Our Commitment: cuci711 handles your personal data with full integrity and accountability in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. Your privacy is not merely a legal obligation to us — it is central to the trust you place in the cuci711 platform.

1. Introduction and Scope of Privacy Policy

This Privacy Policy ("Policy") describes how cuci711 ("Platform", "we") collects, processes, stores, discloses and protects your personal information ("Data") when you use the cuci711 platform accessible at cuci711.fun. This Policy applies to all registered users, website visitors and any individual who interacts with our services via the cuci711 website or mobile app.

By registering an account or continuing to use our platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to delete your account.

2. Types of Data We Collect

2.1 Data You Provide Directly

During registration and platform use, cuci711 collects information you voluntarily provide, including:

  • Identity information: Full name, national ID or passport number, date of birth, and gender
  • Contact information: Email address, mobile number and residential address
  • Financial information: Bank account number, bank name, digital wallet numbers (TNG, GrabPay, Boost) for deposit and withdrawal purposes
  • KYC verification documents: ID card image, verification selfie and proof of address requested during the KYC process

2.2 Automatically Collected Data

When you use the cuci711 platform, our systems automatically record technical information necessary to ensure platform security and performance, including:

  • IP address and geographic location (city level)
  • Device type, operating system, and browser version
  • Game activity logs, session times, and transaction records
  • Cookies and session data for a better user experience
  • Platform interface interaction data
Note on Cookies: cuci711 uses essential cookies for platform functionality, analytics cookies to understand how users interact with the platform, and performance cookies to ensure the best experience. You can manage cookie settings through your web browser, though disabling certain cookies may affect platform functionality.

3. Purposes of Personal Data Use

Cuci711 uses your personal data only for legitimate and transparent purposes. Below is a summary of how your data is used:

Purpose of Use Data Type Legal Basis
Account management & registration Identity, contacts Contractual obligation
KYC verification & anti-money laundering compliance KYC, identity Legal obligation
Deposit & withdrawal processing Financial, identity Contractual obligation
Account security & fraud detection Technical, activity Legitimate interests
Customer support & complaint resolution Contacts, activity Contractual obligation
Promotional communications & personalized offers Contacts, activity Consent
Analytics & platform improvement Technical, interaction Legitimate interests

4. Data Storage and Security

4.1 Security Infrastructure

Cuci711 invests seriously in a data security infrastructure that meets international industry standards. All your personal and financial information is stored on servers protected with AES-256 encryption and 256-bit SSL/TLS channel encryption for every data transmission. Access to the user database is strictly limited to authorized personnel only, with all access logged and audited regularly.

4.2 Data Retention Period

Cuci711 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Generally, transaction records and KYC data are retained for at least five (5) years after account closure to meet anti-money laundering compliance requirements. Game activity data is retained for two (2) years for dispute resolution purposes.

4.3 Additional Security Measures

Beyond encryption, cuci711 implements multiple additional security layers including two-factor authentication (2FA) for account access, real-time suspicious activity monitoring, regular penetration testing by independent third parties, and a secure, encrypted data backup system. Your security is our top priority.

Security Notice: While cuci711 takes all reasonable steps to protect your data, no system is completely risk-free. If you suspect your account has been compromised or your information has been exposed, please contact our support team immediately via the platform's live chat.

5. Data Sharing with Third Parties

Cuci711 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain circumstances, your data may be shared with the following parties:

  • Payment service providers: FPX, DuitNow, Touch 'n Go, GrabPay and Boost for processing your financial transactions
  • Game software providers: Third-party game providers integrated with our platform, limited to only the data strictly required
  • Regulatory bodies and law enforcement: When required by law, court order or directive from a competent authority
  • Technical service providers: Hosting, cybersecurity, and analytics companies bound by strict confidentiality agreements with cuci711

All third parties with whom we share data are required to comply with data protection standards equal to or higher than our own. cuci711 conducts regular security assessments of all third-party partners.

6. Your Rights as a Data Subject

As a registered cuci711 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act (PDPA) 2010:

7. Cross-Border Data Transfers

In the course of its operations, cuci711 may transfer your personal data to servers located outside Malaysia. Any such transfer will only be carried out when we are satisfied that the destination country or region provides a comparable level of data protection, or where adequate safeguards are in place, such as data transfer agreements compliant with Malaysian legal requirements.

8. Children's Privacy

The cuci711 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that a child's data has been collected without our knowledge, it will be deleted immediately and the relevant account will be terminated. Parents or guardians who suspect their child has registered an account at cuci711 are urged to contact us immediately.

9. Changes to This Privacy Policy

Cuci711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or an in-platform notification at least 7 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated Privacy Policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your rights regarding personal data, please contact the cuci711 Data Protection Officer (DPO) through the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the cuci711 platform
  • Response time: Within 3 business days
Response Time: cuci711 is committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data deletion or data export, the response period is 14 business days.